Help Desk Authority (formerly BridgeTrak)

Help Desk Authority (formerly BridgeTrak)

0 Reviews

FREE

App specs:

License

PAID

Version

Help Desk Authority (formerly BridgeTrak) 8.1.1.221

LatestUpdate

Last updated

Windows NT

Windows 2003

Windows Vista

Windows XP

Windows 2K

Language

Download

Publisher: Kemma Software

Help Desk Authority (formerly BridgeTrak) is a useful and comprehensive trouble ticket tracking software for help desks and call centers.

User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc.

Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, automatic email receive to convert emails into issues.

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