Solving problems

Here are some answers to common questions. If you have any further questions, please visit our support website.

Q - When I delete a session, why doesn’t the space available indicator change?

A - Deleting a session moves it to the Trash. You will need to empty your Trash to regain the disk space.

Q - I’m using a Mac mini, how do I record video?

A - The recording interface doesn’t appear if you are using a computer which doesn’t have a built in iSight. Silverback will not give you any error message for this. In order to record video, you will need to attach an external webcam.

Q - Why isn’t my Keynote presentation being recorded?

A - To ensure Silverback can see your presentation, make sure the following settings are applied in Keynote preferences > Slideshow:

  • Allow Exposé, Dashboard and others to use screen
  • Present on primary display

screenshot of keynote preferences