Solving problems
Here are some answers to common questions. If you have any further questions, please visit our support website.
Q - When I delete a session, why doesn’t the space available indicator change?
A - Deleting a session moves it to the Trash. You will need to empty your Trash to regain the disk space.
Q - I’m using a Mac mini, how do I record video?
A - The recording interface doesn’t appear if you are using a computer which doesn’t have a built in iSight. Silverback will not give you any error message for this. In order to record video, you will need to attach an external webcam.
Q - Why isn’t my Keynote presentation being recorded?
A - To ensure Silverback can see your presentation, make sure the following settings are applied in Keynote preferences > Slideshow:
- Allow Exposé, Dashboard and others to use screen
- Present on primary display