Frequently Asked Questions

 




I'm receiving the following error when I start Secure File Sharing Web Server: 'Error starting the Web Server. This may be due to another service running on the port...'.
This is Server reporting that there is another application using the port. You can choose another port number such as 8086, 5060, etc. Just change it on the option page and click the 'restart' button again.

I login to the server with my account I created, but when I access some pages, I can only get the 'no permission' page?
First, please
make sure that you have setup the permissions for virtual folders correctly(click here for the permissions setting of virtual folder), then please note that the cookies of your browser must be enabled.
How to enable cookies?

Safari
1. Select the "Preferences... " menu
2. Click on the "Security" tab
3. Next to "Accept Cookies:", select Always

INTERNET EXPLORER 6.0
1. Select the "Tools" menu
2. Select "Internet Options..."
3. Click on the "Privacy" tab
4. Lower the setting to "Medium".


Why my friends cannot access the server on my computer from their computers in their homes?
First, please connect to Internet before you run this program, then check if the firewall on your Mac blocked the server, please do the following steps:
1. Click on the System Preferences icon on your dock
2. Click on Security
3. Click on Firewall
4. Click "allow all incoming connections"

If you connect to Internet via a router or an AirPort/Wi-Fi base station, you also need to setup "port forwarding", please click here.



Does this software support any other web browsers such as Firefox?

It supports Safari, Internet Explorer, Firefox, Chrome, Opera, etc.

Is there a way to download multiple files at a time?
You can use some download managers such as iGetter to download multiple files at a time.

How to use Secure File Sharing Web Server behind a router?
To let friends visit the server from outside, the "port forwarding" on your router should be setup correctly.
Secure File Sharing Web Server will setup "port forwarding" automatically
if your router support NAT-PMP/UPnP and the NAT-PMP/UPnP is enabled. The server logs will show message "Port forwarding successfully" if the server auto-configure "port forwarding" successfully.
How to enable NAT-PMP/UPnP if
NAT-PMP/UPnP is disabled?
If you use an AirPort/Wi-Fi base station such as Airport Extreme, Please do the following steps:
1. Open the "AirPort Utility" application from /Applications/Utilities/Airport Utility and find your Airport router in the list.
2. Click the "Manual Setup" button, then click the Internet tab at the top of the window.
3. Select NAT from the tab list under the top level Internet tab, and make sure that Enable NAT Port Mapping Protocol is checked.
4. Save the configuration.
If you use a typical home router such as WRT54G2 Linksys Router, Please do the following steps:
1. Type in you Routers IP address such as 192.168.1.1 on your web browser.
2. Enter the Username/Password for your router.
3. Go to Administration.
4. At the bottom of the page you should see UPnP and Select UPnP: enable.
5. Click "Save Settings".

If your router does not support NAT-PMP/UPnP or
NAT-PMP/UPnP does not work, you can also setup "port forwarding" manually.
First, You must have a static IP address assigned to your computer. Click here to see how to setup a static ip address.
If your computer's Internal IP is 192.168.1.11, please log into your router with a web browser(This is usually done by entering the Internal IP address of your router 192.168.1.1 in the Address field, and pressing the Enter key), then enter the port number 8080 and the IP 192.168.1.11 on the "Forwarding" or "Virtual server" page (suppose that you set port 8080 for Secure File Sharing Web Server), and then people outside can visit your web server. 
Please note do not tell 192.168.1.11 to your friends directly because it is a Local IP address. You should tell External IP+Port such as http://202.96.112.34:8080 to your friends so they can access your files on the Internet. To find the External IP address of your computer, please visit: http://www.whatismyip.com/
For more information, please refer to the router's manual. Each router has its own configuration method and this configuration method is often called 'Port Forwarding, port mapping'.
Settings for popular hardware routers :
Port Forwarding on the Linksys WRT54G

Port Forwarding on the Dlink DI-514
 

Port Forwarding on the Belkin F5D7630

Port Forwarding on the Netgear DG834


Port Forwarding on a D-Link 704P DSL/Cable Router


Click here for the settings
of more popular routers .

Note: Please also check if there is an option "Block Anonymous Internet Requests"/"Block WAN Request" under "security" tab in your router setup, if so, please disable it.

To check if "port forwarding" is setup correctly, please click the "Test port" button on the "General" panel of the server.

Does my computer need to be online?
Yes. Otherwise your friends cannot connect to your computer and get files from your computer.

What is the largest file size that I can upload to Secure File Sharing Web Server?
You can upload an unlimited size file to the server.

Do I need a domain for Secure File Sharing Web Server?
No, you don't have to. Just tell the visitors IP Address of your computer. If you have a dynamic IP address that changes every time you connect to the Internet, please register a dynamic domain at www.dyndns.org or www.no-ip.com for your computer.

How to setup a personal virtual folder?
To setup a personal virtual folder, just clear all the Permissions of Groups, and add the user to the Specific user list, and then only the user in the Specific user list can access the virtual folder.

How can I disable guest login?
To disable guest login, just clear the 'enable guest to login' checkbox on 'general' panel.

I don't want to let guest register, what should I do?
To disable user registration, just clear the 'enable guest to register a new account' checkbox on 'general' panel.

I have more questions, where can I get additional information?
Please send your questions to support@efssoft.com.