Frequently Asked Questions
I'm
receiving the following error when I start Secure File Sharing Web
Server:
'Error starting the Web Server. This may be due to another service
running on the port...'.
This is Server reporting that there is another application using
the port. You can choose another port number such
as 8086, 5060, etc. Just change it on the option page
and click the 'restart' button again.
I
login to the server with my account I created, but when I access some
pages, I can only get the 'no permission' page?
First, please
make sure that you have setup the permissions for virtual
folders correctly(click here for the permissions setting of virtual folder), then please note
that the cookies of your browser must be enabled.
How to enable cookies?
Safari
1. Select the "Preferences... " menu
2. Click on the "Security" tab
3. Next to "Accept Cookies:", select Always
INTERNET EXPLORER 6.0
1. Select the "Tools" menu
2. Select "Internet Options..."
3. Click on the "Privacy" tab
4. Lower the setting to "Medium".
Why my
friends cannot access the server on my computer from their computers in
their homes?
First, please connect to Internet before you run this program, then
check if the firewall on your Mac blocked the server, please do the
following steps:
1. Click on the System Preferences icon on your dock
2. Click on Security
3. Click on Firewall
4. Click "allow all incoming connections"
If you connect to Internet via a router or an AirPort/Wi-Fi base station, you also need to
setup "port forwarding", please
click here.
Does this software support any other web browsers such as
Firefox?
It supports Safari, Internet Explorer, Firefox, Chrome, Opera, etc.
Is
there a way to download multiple files at a time?
You can use some download managers such as iGetter to download multiple
files at a time.
How to
use Secure File Sharing Web Server behind a router?
To let friends visit the server from outside, the "port forwarding" on your router should be setup correctly.
Secure File Sharing Web Server will setup "port forwarding" automatically if your router support NAT-PMP/UPnP and the NAT-PMP/UPnP is enabled. The server logs will show message "Port forwarding successfully" if the server auto-configure "port forwarding" successfully.
How to enable NAT-PMP/UPnP if NAT-PMP/UPnP is disabled?
If you use an AirPort/Wi-Fi base station such as Airport Extreme, Please do the following steps:
1. Open the "AirPort Utility" application from /Applications/Utilities/Airport Utility and find your Airport router in the list.
2. Click the "Manual Setup" button, then click the Internet tab at the top of the window.
3.
Select NAT from the tab list under the top level Internet tab, and make
sure that Enable NAT Port Mapping Protocol is checked.
4. Save the configuration.
If you use a typical home router such as WRT54G2 Linksys Router, Please do the following steps:
1. Type in you Routers IP address such as 192.168.1.1 on your web browser.
2. Enter the Username/Password for your router.
3. Go to Administration.
4. At the bottom of the page you should see UPnP and Select UPnP: enable.
5. Click "Save Settings".
If your router does not support NAT-PMP/UPnP or NAT-PMP/UPnP does not work, you can also setup "port forwarding" manually.
First, You must have a static IP address assigned to your computer.
Click here to see how to setup a static
ip address.
If your computer's Internal IP is 192.168.1.11, please log into your
router with a web browser(This is usually done by entering the Internal
IP address of your router 192.168.1.1 in the Address field, and
pressing the Enter key), then enter the port number 8080 and the IP
192.168.1.11 on the "Forwarding" or "Virtual server" page (suppose that
you set port 8080 for Secure File Sharing Web Server), and then people
outside can visit your web server. Please note do not tell 192.168.1.11
to your friends directly because it is a Local IP address. You should
tell External IP+Port such as http://202.96.112.34:8080 to your friends so they can access your
files on the Internet. To find the External IP address of your
computer, please visit: http://www.whatismyip.com/
For more information, please refer to the router's manual. Each router
has its own configuration method and this configuration method is often
called 'Port Forwarding, port mapping'.
Settings for popular hardware routers :
Port Forwarding on the Linksys WRT54G
Port Forwarding on the Dlink DI-514
Port Forwarding on the Belkin F5D7630
Port Forwarding on the Netgear DG834
Port Forwarding on a D-Link 704P DSL/Cable
Router
Click here for the settings of more popular routers
.
Note:
Please also check if there is an option "Block Anonymous Internet
Requests"/"Block WAN Request" under "security" tab in your router
setup, if so, please disable it.
To check if "port forwarding" is setup correctly, please click the "Test port" button on the "General" panel of the server.
Does my computer need
to be online?
Yes. Otherwise your friends cannot connect to your computer and get
files from your computer.
What
is the largest file size that I can upload to Secure File Sharing Web
Server?
You can upload an unlimited size file to the server.
Do
I need a domain for Secure File Sharing Web Server?
No, you don't have to. Just tell the visitors IP Address of your
computer. If you have a dynamic IP address that changes every time you
connect to the Internet, please register a dynamic domain at www.dyndns.org or www.no-ip.com for your
computer.
How
to setup a personal virtual folder?
To setup a personal virtual folder, just clear all the Permissions of
Groups, and add the user to the Specific user list, and then only the
user in the Specific user list can access the virtual folder.
How
can I disable guest login?
To disable guest login, just clear the 'enable guest to login' checkbox
on 'general' panel.
I
don't want to let guest register, what should I do?
To disable user registration, just clear the 'enable guest to register
a new account' checkbox on 'general' panel.
I have more
questions, where can I get additional information?
Please send your questions to support@efssoft.com.