Troubleshooting

Churr Software does not sell data services or SSG data files. We highly recommend that our users subscribe to Stockcentral's data service at: http://stockcentral.com or to Better Investing's Stock Data Service (SDS) at: http://betterinvesting.org

The most common support request from SIG users is for assistance in connecting to the Better Investing Stock Data Service. Typically, connection problems can be isolated to one of a few causes: an inactive Better Investing subscription, an inactive password, an incorrect username or password in SIG, or a firewall blocking access to the Better Investing server.

The following steps make up a troubleshooting guide. Following these steps will eliminate all of the most common causes of connection problems.

Note: Occasionally changes to one of the data service websites will break the data import function in SIG. Always use Help>Check for SIG Updates to see if a new version is available.

TROUBLESHOOTING
1. First log into the Better Investing Site with your web browser.
a. Go to: http://www.betterinvesting.org/Public/default.htm
b. The the login form on the right side of the page, under "Secure Login"
c. If you have trouble logging in here, then you will need to contact NAIC about your account.
d. If you see a User Agreement page, then click the "Agree" button.

2. If you are able to log in, you should automatically return to the front page of Better Investing's site, with a "Company Research" box on the right.

3. Enter "IBM" in the ticker symbol box and click the "Go" button. You should now see the IBM stock information page open in a separate window.

4. Click on the "SSG Data" link (look under IBM's name near the top of the page). The file should begin to download. All of the above should verify that you are able to log into and retrieve data from Better Investing's web site. DO NOT skip any of these steps.

5. Run SIG.

6. Open SIG's preferences ( command-, on Mac or Control-, on Windows)

7. Next to Username, enter your NAIC membership number or username.

8. Check the "Show Typing (Password)" text box. In the password field, enter you exact password used in step one above. Passwords are case sensitive.

9. Enter IBM in the Ticker Symbol box and click "Fetch SSG" You should see the data load for IBM. By the way, you should also have the same data on your desktop (your downloaded the file) that can be loaded by using File>Open to load IBM.SSG saved in step 4 above. If you do not reach step 10 in this process, make careful note of where you stopped (and why). Then email the results back to me. The more information you provide, the more I can help you solve your problem.