Cerberus Helpdesk FOR LINUX

Cerberus Helpdesk or Cerb is a web-based commercial, platform-independent and open source email response system that is easy to integrate, customize, and extend. It was created to decrease the need for time-consuming and redundant human interaction with customers.

Key Features:

• Email fetch and retrieve support


• Adaptive anti-spam engine


• Web-based support portal


• Service level agreements


• Due date management and schedules


• Email templates


• Comprehensive knowledge base

Originally written as a trouble ticket system, Cerberus Helpdesk helps your sales, billing, or support departments to easily and quickly interact with inbound customer email inquiries. With more than 12 years of continuous innovation, Cerb has been successfully deployed in over 18,000 organizations.

When using Cerb, your employees will be able to work efficiently, capture feedback, collaborate with customers better, automate workflow, flag opportunities, share expert knowledge, stay informed, build shared workspaces, manage tasks, reply to a huge number of emails, and remember anything about anyone.

Compatibility:

• Tested with numerous GNU/Linux distributions


• Supports BSD, Mac OS X, and Microsoft Windows operating systems


• Compatible with Apache, Nginx, or IIS web servers


• Requires MySQL 5.0 or newer database server


• Needs PHP 5.3 or newer with specific extensions installed

While you can download a free trial of Cerb or get the latest source code from GitHub to compile it yourself, pricing starts from $252 USD (€202) per seat if you install the software on your hardware. Hosting Cerberus Helpdesk in the cloud costs $25 USD (€20) per month per seat.

Publisher: Webgroup Media LLC.

Find out more at Webgroup Media LLC.