Request Tracker FOR LINUX

Request Tracker (RT) is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers, and marketing departments at thousands of sites around the world. Written in object-oriented Perl, RT is a high-level, portable, platform-independent system that eases collaboration within organizations and makes it easy for them to take care of their customers. RT manages key tasks such as the identification, prioritization, assignment, resolution, and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM, and software development. RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.

"Request Tracker" Features

• RT is your organization's focal point for tracking tasks, issues, knowledge, and collaboration.


• It's easy to submit, assign, prioritize, search, escalate, and report on issues.


• Keeps track of each ticket's full history and metadata to help the organization better retain knowledge and analyze trends.


• Can support multiple projects and teams within a single installation.


• Tracks critical system metadata, including time spent per action, due dates, and estimated completion.


• Records private comments that are not available to end-users.


• RT's web interface comes complete with an intuitive iterative search that allows end-users to construct complex queries by pointing and clicking their browsers.


• Provides a simple, self-service view of your own active and resolved tickets online.

What's New in This Release

No information available at the moment.