Aircall

Aircall is a super handy online platform where you can chat with your customers and give them phone support all in one place. It keeps track of important stats about your calls and helps you organize your support team effectively.

Why Use Aircall?

The Aircall desktop app makes it easy to manage your calls without needing a full web browser. You get everything right there in the app!

Getting Started with Aircall

First things first, you need to sign up for an account on Aircall.io. Without that, you won’t be able to use the app. But don’t worry! You can register for free and start testing it out right away.

International Calling Made Easy

One cool feature of Aircall is that it lets you create phone numbers with prefixes for different countries. This means you can call customers from all over the globe! And yes, you can also get calls within the app and receive alerts if you miss any.

Your Call History at a Glance

The Activity feed shows both missed and successful calls along with caller IDs and calling times. Plus, there’s a contacts manager to help you recognize who’s calling faster.

Simplified Calling Features

If you want to make a direct call, just use the numpad within the app—enter the number, and Aircall will handle it from there!

More Than Just Calls

Apart from basic call management, Aircall comes packed with extra features like putting calls on hold, muting your mic, transferring calls, adding comments, or assigning tasks to specific team members. How cool is that?

Set Your Working Hours

You can set your working hours through the settings panel so everyone knows when you're available. This area also lets you tweak other calling preferences and add more phone numbers as needed.

Your Support Calls Made Easy

In short, Aircall gives you a neat solution for managing support calls directly from your desktop without cluttering up your web browser! It works using sound devices connected to your computer and uses your internet connection for making those calls.

Create Your Team with Aircall

You can even add multiple users to your support team! Assign calls to specific members and keep track of every attempt so nothing falls through the cracks.