Chatra is a super handy live chat software that connects you and your team with visitors on your website. If you're using a Mac, there's a special client for macOS, but it looks just like the web app. It's pretty much like any instant messaging tool you've used before!
You can easily access the Chatra web console from any browser. Plus, if you're on Windows, iOS, or Android, there are companion apps available too. So no matter what device you're using, you can stay in touch with your website visitors.
When you dive into the Chatra Setup and Customize panel, you'll find a widget snippet. This little code needs to be added to each web page where you want to turn on the chat service. If you're using a content management system (CMS), it's even easier to install!
Once everything's set up, any chats started by visitors will go straight into the Chatra Queue. You can manage these chats right from your desktop client. And here's something cool: multiple team members can jump into the same conversation to tackle tougher questions together.
Chatra works like other instant messaging tools but offers way more details about who's chatting with you! You'll see info like how long they've been on your site, their location, operating system, device type, browser, and user agent. Plus, it can kick off conversations automatically if specific conditions are met.
Your agents can jot down notes during chats and even save visitors' emails or phone numbers for later follow-ups.
If someone starts a chat while your team is offline, no worries! Chatra collects their email details so you can reach out even after they leave your site.
This app comes packed with loads of customization options and supports various integrations to help visitors get in touch with your team quicker.
The goal of Chatra is to make communication easy and stress-free for your agents while helping them do their jobs better! Download Chatra here!
Go to the Softpas website, press the 'Downloads' button, and pick the app you want to download and install—easy and fast!
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