Hardware Inspector Service Desk

Hardware Inspector Service Desk is a handy tool that makes it super easy for users to connect with support staff. This software gives you a web interface where you can register on your own and send in requests directly from your desk. How cool is that? It really speeds up how quickly the support team can respond and solve issues!

Easy Request Management

When you're facing a problem, it’s best to submit one request at a time. Once the issue is resolved, you can close the request, and it gets linked to the maintenance history of your workplace, device, or license. This history is gold when it comes to reporting on how well the Service Desk team is doing and how reliable specific assets are.

Your Request History

Every request keeps track of all messages exchanged and any files attached. Plus, there’s a multi-criteria filter that lets users sort through requests based on different parameters. So whether you're looking for urgent issues or specific types of requests, it's all right there at your fingertips!

Customization Options

One great thing about Hardware Inspector Service Desk is how customizable it is! Administrators have the power to change request parameters and decide which ones users can see—like urgency or deadline—making sure everyone gets what they need.

Automated Assignments

This program also automates how responsibilities are assigned for processing requests. When an administrator assigns a request, they can either hand it off to someone with support rights or a whole support group. That way, when you pick a request type, everything gets sorted automatically.

Email Notifications Keep Everyone Updated

You won’t miss anything important because this software sends out email notifications about new requests or any changes made! These alerts keep everyone in the loop regarding what’s happening with each request. Notifications are sent only to those who need them—if no one is responsible for a request, then all supporters in the organization will be notified so nothing falls through the cracks.