Hardware Inspector Service Desk

Hardware Inspector Service Desk is here to make life a lot easier for both users and support teams. It has a cool web interface that helps users chat with supporters easily. With this tool, you can register yourself and send in requests right from your desk. This means the support team can get back to you faster and sort out any issues more quickly.

Submit Requests Easily

The best way to use the system is to submit one request for each problem you have. Once your issue is resolved, you can close the request. Plus, it all links back to the maintenance history for your workplace, device, or license. This history can be super useful when it comes to reporting how well the support team is doing and how reliable different assets are.

Track Your Requests

Each request keeps a record of messages and file attachments too! The multi-criteria filter lets users sort their requests based on different factors, making it easy to find what they need.

Fully Customizable Interface

One of the coolest parts? Hardware Inspector Service Desk is fully customizable! Administrators can tweak which request parameters are available for users like urgency, deadline, or request type. This flexibility supports various support policies within organizations.

Automated Task Assignment

The program even automates who gets assigned which requests! When an admin assigns a task, it automatically goes to either a user with supporter rights or a specific support group based on the selected request type.

Email Notifications Keep Everyone Updated

You won’t miss anything with email notifications about new requests or updates on existing ones. These alerts keep everyone in the loop about what's happening with each request. The built-in system manages who gets notified—only those with permission will receive updates about their tasks. If no one is responsible yet, everyone in the organization will be notified so no requests get “lost”!

If you're interested in trying it out, check out this link for download!