Labor Scheduling Call Center

Labor Scheduling Call Center

Labor Scheduling Call Center is a must-have if you’re running a call center and want to keep everything organized. Whether it's managing your employees, costs, assignments, or schedules, this tool can really help you out without any hassle.

What is Labor Scheduling Call Center?

This software is designed as an add-in for Microsoft Excel. So, you'll need to have Excel installed on your computer before you can use it. But don’t worry! You won’t have to deal with complicated setups. Just open the XLSM file, and you're good to go!

Easy Management of Your Call Center

You can use Labor Scheduling Call Center to handle all sorts of important details about your call center. This includes managing your employees, their roles, operating hours, how calls are distributed, assignments, availability, and even costs!

User-Friendly Features

The ribbon interface makes it super easy to access different categories without searching through endless menus. Need to create new roles or update employee info? No problem! Just remember: instead of deleting existing entries, it’s better to modify them.

Automate Your Scheduling

If you've already set up your employees and their roles along with the operating hours, this tool can automatically create schedules for you. No more wasting time on each individual time frame! Just hit the "Autoschedule" button on the ribbon. You’ll choose a scheduling strategy and work distribution mode while deciding whether to keep or overwrite current assignments.

Save Your Work Easily

You also have a handy option called the "Save for Web" button that lets you create an HTM file from all the generated data. This makes it super easy to save everything onto your computer for later use on your web page.

Conclusion

In short, Labor Scheduling Call Center is a fantastic utility that helps you effectively manage your call center operations. It organizes employees, working hours, schedules, costs, and assignments—all without too much effort! Just remember that you need Microsoft Excel installed first.