SysAid Help Desk

Communication is an important aspect when it comes to the success of a business. What's more, an abundance of computer applications nowadays allow for an efficient communication and data management. SysAid Help Desk is but a single example of tools you can use to monitor assets, issue reports and organize tasks within a team.

The application puts its features at your disposal through a web browser, which is one of the main requirements. All data entered is stored on a secure server which multiple users have access to, given they are part of your team and know the proper credentials.

You can let the application scan your local network for devices and connected computers so that you easily send and receive data packages. What's more, each detected item can be indexed in a database, along with technical details, availability, maintenance, patches and a lot more options. The same can be done for installed software products so you know when it's time to update or inappropriate apps are used.

The application lets you cleverly spread tasks throughout your team, with thorough forms to be filled in, containing fields that range from general details, solutions, activities, to business impact, history and related items.

Monitoring and analysis are two strong features, with the possibility to have alerts triggered according to various settings, as well as issuing detailed reports for nearly every aspect of your business, such as inventory, value reports, tasks and projects, service quality, as well as a few others.

The application is highly customizable, with nearly every field giving you the possibility to add and remove details and create a whole database from scratch manually, without scanning your network. Users and administrators are also easily set, and there is even an instant messaging utility for quick communication.

All things considered, SysAid Help Desk is a powerful office assistant that can make management an easier task and greatly enhance the overall performance of your team. Customization gives you the possibility to make databases blend in with your field of activity, and as complex as it may seem, it's not that difficult to use.