TERAVoice Server 2004

TERAVoice software can increase productivity by optimizing telephony communications. You will never miss a call and get instantly notified on your mobile phone, on your pager or via e-mail. Increase customer satisfaction by optimizing hotlines with voice mailboxes.

Key Features:

• High-performance multi-threaded windows system-service


• Scalable telephony platform


• Supports TAPI, CAPI interfaces


• Supports a broad range of telephony hardware


• Call handling with various routing parameters

Call Handlers:

• Voice Mailbox


• Voice Menu


• IVR Modules


• H.323 Target (VoIP)


• And more...

Call Transfer:

• Attended Call Transfer


• Unattended Call Transfer


• 3-Party Conference


• Software Bridging

Notification Options:

• E-mail notification of new messages and calls


• SMS or pager notification


• MWI notification for PBX telephones


• TERAVoice Client Application for easy access

Plugin Architecture:

Allows reverse lookup on incoming calls. Supports text-to-speech synthesis.

Administration and Monitoring:

Can be done locally and remotely, with detailed call status information. Logs events and errors for easy tracking.

Language Support:

Currently supports English and German languages, with more planned for future releases. Custom language support available for voice menus and IVR modules.

Standards and Technologies Supported:

• TAPI


• CAPI


• ISDN


• H.323


• And more...

Limitations:

A short (5s) commercial message is played back after connect. The Free version allows 1 line and up to 5 Call Handlers.