Voicent Call Center Manager

The Internet is filled with all sort of applications and programs that help make your work easier. One of them is Voicent Call Center Manager.

It's a software solution that helps you monitor agent productivity, control call volume pacing, set dropped call rate thresholds, and view campaign statistics with a few simple clicks. It sports a clean and intuitive graphical interface with many nice tools.

The application doesn't take long to install and it doesn't come with a complicated setup that you would need to complete before you can actually use it. It sports a clean and intuitive graphical interface with many nice tools at hand.

Voicent Call Center Manager is a software solution that helps you monitor agent productivity, control call volume pacing, set dropped call rate thresholds, and view campaign statistics with a few simple clicks.

Voicent Call Center Manager provides real-time and historical tracking and reporting of agent performance and availability, campaign performance and productivity, line and resource usage.

It also comes with features that enable effective training and management of agents with easy call monitoring, call recording and "whisper coaching" feature allowing live-call coaching that is inaudible to customers.

It offers optional Rules Engine for fine, automated control of Call Distribution (ACD), message selection, caller ID designations, agent assignments and much more.

The application automatically adjusts the calling rate to match the specified call volume and to ensure that agents are available to answer live calls. You can select agents to monitor and phone lines to monitor for call recording and whisper coaching.

The software that can automatically dial a list of phone numbers. Sometimes called robo dialer. Smart Auto Dialers can automatically dial a list of phone numbers and either play a pre-recorded message or have a computer-generated voice read a message aloud.

Voicent Call Center Manager is a very useful software solution that helps you monitor agent productivity, control call volume pacing, set dropped call rate thresholds, and view campaign statistics with a few simple clicks.