What is Help Desk Authority (formerly BridgeTrak)?

Help Desk Authority

Help Desk Authority (formerly known as BridgeTrak) is a fantastic tool for tracking trouble tickets, perfect for help desks and call centers. If you've ever dealt with customer issues, you know how important it is to stay organized, and this software really helps with that.

User-Friendly Interface

The interface is super user-friendly! You can customize screens however you like, making it easier to see what you need at a glance. Plus, it has a multi-layer issue status tracker, so you can keep tabs on everything happening with your tickets.

Organizing Issues Made Easy

You’ll love the issue folder filing system. It allows for a hierarchy structure of issues which makes finding things simpler. Whether it's assigning issues based on skills or creating custom fields that are required for users, the flexibility is great!

Knowledgebase and Reporting

The built-in knowledge base comes with an HTML editor, making it easy to add articles or guides for your team or customers. And let’s not forget about reports and queries! You can generate detailed reports that help track performance over time.

Expansion Modules

If you're looking for more features, there are expansion modules available too! These run as set-and-forget services and include options like customer self-help via the Web, auto issue escalation, advanced data searches, and even Active Directory integration.

Email Integration

An awesome feature is the automatic email receive function which converts emails into issues seamlessly. This means you won’t miss out on any requests from customers!

Get Started Today!

If you're interested in trying Help Desk Authority, check out the link above! It’s a solid choice for anyone needing reliable help desk software.

How Download Works

Go to the Softpas website, press the 'Downloads' button, and pick the app you want to download and install—easy and fast!