ScreenConnect (formerly ConnectWise Control)

ScreenConnect is a lightweight and intuitive piece of software developed to offer you the means of connecting to other people’s computers for remote assistance sessions, allowing you to control the targeted PC over the web, with little to no effort.

Following the swift installation, the tool launches in your default web browser, prompting you to set it up the first time you use it, by entering the preferred username and password, then inputting your license key.

If you do not have one, you can generate it using your email address, copying the data from one field to the other, then continuing with the configuration.

The tabbed interface allows you to switch between ‘Support’, ‘Meetings’ and ‘Access’, enabling you to create a new session by entering the client computer’s details. ScreenConnect works on a ‘Invite / Join’ basis, supporting multiple simultaneous operations.

ScreenConnect does not need a client application installed on the targeted machine, which makes it easier both for the person in front of that PC and for you to work with, the only condition being the Internet access.

However, you do have the option of creating an installer which can be run on remote systems, letting you choose the name, extension type, and ‘Join Mode’ (‘Invitation Only’, ‘Published’, ‘Simple Code’, ‘Secure Code’). ScreenConnect allows for communication between computers, while also providing you with the possibility of creating a shared folder between the two.

To sum it up, ScreenConnect is a handy and easy to use program meant to assist you in performing technical support tasks on remote computers, enabling you to connect to several machines at the same time and transfer files, record their screen or collaborate with other people.