What is Voicent Call Center Manager?

Voicent Call Center Manager

Voicent Call Center Manager is a handy software that really helps make your work smoother. It's packed with features that let you keep an eye on how well your agents are doing, manage call volumes, set limits for dropped calls, and check out campaign stats—all with just a few clicks!

Easy to Use Interface

The software has a clean and friendly graphical interface. You won't need to be a tech whiz to figure it out. Plus, installing it is quick and painless! You won't find any complicated setup processes here.

Real-Time Tracking and Reporting

With Voicent Call Center Manager, you can track agent performance in real time and look at historical data too. It helps you see how busy your agents are, how well campaigns are doing, and even how resources are being used.

Agent Training Made Simple

This software also shines when it comes to training your team. You can easily monitor calls, record them for later review, and use the cool "whisper coaching" feature. This lets you give live feedback during calls without customers hearing you!

Automated Features

If you're looking for more control over call distribution, there's an optional Rules Engine included. This means you can automate aspects like message selection or agent assignments to make everything run smoother.

Smart Auto Dialer Functionality

Voicent Call Center Manager even includes smart auto-dialing capabilities! Sometimes known as a robo-dialer, this feature automatically dials phone numbers from a list. It can play pre-recorded messages or have a computer-generated voice deliver information live.

Your Go-To Software Solution

If you're searching for software that keeps track of agent productivity, controls call pacing, sets dropped call thresholds, and presents campaign stats easily, then Voicent Call Center Manager is definitely worth checking out!

How Download Works

Go to the Softpas website, press the 'Downloads' button, and pick the app you want to download and install—easy and fast!